Frequently Asked Questions

Q.    How do you ship your packages?
A.    Packages are shipped using UPS or USPS.  Next Day and Second Day services are available. 

Q.    Do you ship to Canada?
A.    Yes, we ship to Canada at a higher postal rate.
        customer is resonsible for all brokerage and duty charges

Q.    Do you charge sales tax?
A.    Sales tax must be charged on shipments to California only.

Q.    How long will it take for me to get my order?
A.    Refer to our Transit time chart for UPS transit times. This is in addition to our processing time of 
        up to 48 hours.

Q.    I am looking for a Baldwin item I don't see it on your site. Can you help?
A.    We supply the complete Baldwin line call us toll free (888) 915-5223 or E-mail us, and we will 
       gladly quote price and lead time.

Q.    Do you stock all of the Baldwin items?  What is the lead time?
A.    We have a large inventory of Baldwin hardware and most items ship same day?

Q.    What if there is a problem with my shipment?
A.    After you receive your order if you have any questions call us toll free at (888) 915-5223 
        so we can assist you.

Q.    Can you key the locks alike for us?
A.    Yes, we can key the locks before they leave the store for a $ 8.00 keying charge per cylinder.

Q.    Can I return an item?
A.    Yes, you can return an item in perfect condition. Please call first for RGA# 
       ( all returns are subject to Mminimum restocking fee of 35%.) some items may be higher . 

Q.    How do you handle manufacturers' Warranties?
A.    Woodwardsace is not resposible for any defective product after 30 days. 
       If the manufacuter will not handle returns directly (EMTEK, PERIOD BRASS)
       Woodwardsace will assist, however customer will be responsible for all charges, including freight charges       

Q.    Do you have a catalog?
A.    Our website is our catalog, we are constantly expanding to add new items and images.

Q.    I have Baldwin Hardware on my house and it is tarnishing, what do I do?
A.    The Baldwin lifetime finish has only been around for a couple of years.
        If your product is tarnishing it is probably not the "lifetime finish" and had a 
        lacquer coating (the best protection available at that time ).
        Your two options are:
        A. Because your product is solid brass it can be polished to restore it.
        B. Buy new trim only in the lifetime finish and never worry about it again.

Q.   How long have you been in business?
A.   We have been selling hardware for overt 50 years, A Baldwin dealer for over 40 years, and we
       have been selling on the web for 20 years.

Q.    How do I place an order, what methods of payment do you accept?
A.    In order to place an order please order online or call us toll free at (888) 915-5223,

All pricing is subject to change without notice

More Policies

Woodward Ace - doing buisiness as Woodwardsace.com/hangingdoorhardware.com/Lockshowroom.com acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. We makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Woodward's Ace reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.


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