Shipping , Return and Privacy Policies
All in stock orders are shipped within 1-3 working days, unless otherwise stated
most orders are shipped from Southern California and lead time to the East Coast is 4-5 days
See: UPS Transit time chart . Approx. delivered time the the East Coast 2 weeks
If you need your shipment by a specific date you must let us know when placing the order
Customers needing faster delivery should request expedited shipping.
We ship UPS and offer 3-day, 2nd day and Next Day deliver at customers expense.
All expedited shipping charges are the customers responsibility.
If you supply us an E-mail address UPS will send you tracking as the order is shipped
Please contact us if you do not receive tracking. Set your Spam filters to allow E-mail from
UPS.com and Woodwardsace.com
We will not accept any returns without an RGA #.
to receive your RGA please call us with
Date of order
All returns are subject to restocking fee of 25%
Returns over 45 days are subject to a 50% restocking charge
Returns over 90 days will not be accepted.
Defective items will be exchanged at no charge for 90 days.
All return freight will is the customers responsibility.
Damaged Merchandise or
Incorrect items Received:
Please check your order upon delivery. All reports must be made with 72 hours of delivery
We will ship a replacement item as soon as possible
ground freight only, Expedited shipping is the customer's responsibility
Customer will be billed for the replacement item and a credit will be issued when
the damaged or wrong item is delivered to Woodward's Ace
A UPS return label will be mailed the you.
Package the item carefully (items returned damaged will not receive full credit regardless of
the reason the item is being returned) and return to:
Woodward's Ace Hardware
2343 N. Tustin Ave.
Santa Ana, CA 92705
Our goal is always to service our customers,
Defective items are the responsibility of the manufactures.
Some manufacturers will provide us with replacement items, they will not pay for return freight.
The Customer will be billed for the replacement item and freight, when the customer
returns the item they will be credited for the defective item. (a return label will not be issued)
Baldwin Consumer Services Help Line: 1-800-566-1986
Unacceptable Return - items have banged together and scratched all items
Items returned in this condition will not receive any credit, reguardless of reason for return
We collect customers information necessary to complete the transaction
this is information is not provided to 3rd party's.
We will contact you only to complete transaction or send you special offers or information
Woodward Ace - doing buisiness as Woodwardsace.com/hangingdoorhardware.com/Lockshowroom.com acknowledgement of an order means that your order request has been received; it does not mean that your order has been accepted or shipped or that the price or availability of an item has been confirmed. We makes a conscientious effort to describe and display its products and services accurately on the Site. Despite these efforts, a small number of items on the Site may be mispriced, described inaccurately, or unavailable, and we may experience delays in updating information on the Site and in our advertising on other sites. As a result, we cannot and do not guarantee the accuracy or completeness of any information, including prices, product images, specifications, availability, and services. Woodward's Ace reserves the right to change or update information and to correct errors, inaccuracies, or omissions at any time without prior notice. We apologize for any inconvenience. As part of our shipping procedures, we verify the availability and the price before an item is shipped. If an item's correct price is lower than our stated price, we will charge the lower amount and ship you the item. If an item's correct price is higher than our stated price, if the item is no longer available, or if we determine that there were inaccuracies in our product information, we will cancel your order and notify you of such cancellation via email.
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